Bilingual Call Center Agent - Customer Service

Contract Type: Full-time
Company Description:
is a leading company in the tourism sector, dedicated to providing unforgettable experiences to our customers through exceptional service. We are looking for passionate individuals for customer service to join our team.
Responsibilities:
Answer customer calls in English to manage hotel reservations.
Provide clear and accurate information about our services.
Effectively and friendly resolve inquiries and issues.
Meet established quality and efficiency metrics.
Requirements:
Minimum education: High School Diploma.
At least 6 months of experience in a bilingual call center.
Good level of English (minimum B2).
Active listening skills and excellent communication.
Ability to work in a team and under pressure.
Benefits:
Base salary: 3,000,000 COP.
Performance bonuses of up to 750,000 COP.
Two days off per week.
Opportunities for growth and professional development.